Return & Refund Policy — Xotif Essentials

Last updated: September 2026

At Xotif Essentials, we want our customers to have a positive shopping experience. This Return & Refund Policy explains when returns, refunds, replacements, and other remedies may be available.

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under the laws applicable to your purchase.

1. Right of Withdrawal and Change of Mind

For customers located in countries where a statutory right of withdrawal applies, you may have the legal right to cancel your online purchase within the applicable legal period without giving a reason.

For customers in the European Union, the standard withdrawal period is generally 14 days from the date you receive the goods, subject to applicable exceptions.

If you exercise a statutory withdrawal right, the product must be returned in accordance with the applicable law and our return instructions.

Where permitted by law, the customer may be responsible for the direct cost of returning the product, provided the customer was informed of this requirement before purchase.

For customers who do not have a statutory right of withdrawal, Xotif Essentials may refuse returns based solely on a change of mind unless we have expressly agreed otherwise.

2. After the Applicable Return Period

Once the applicable statutory withdrawal or return period has expired, Xotif Essentials may refuse returns or refunds based solely on a change of mind.

This does not affect any mandatory legal rights relating to products that are defective, damaged, unsafe, incorrect, or not as described.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, faulty, or different from what you ordered, please contact us as soon as possible.

To help us investigate your request, we may ask you to provide:

• Your order number

• A description of the issue

• Clear photographs and/or videos showing the problem

• Photographs of the packaging, where relevant

After reviewing the situation, we may provide an appropriate solution, which may include a replacement, repair, refund, price reduction, or another remedy, depending on the circumstances and applicable law.

Where applicable, we may also work with our fulfillment or shipping partners to resolve the issue.

For customers protected by mandatory consumer laws, all legally required remedies and costs will be respected.

4. Refund Without Requiring a Return

At our discretion, and where permitted by applicable law, we may issue a refund without requiring the product to be returned.

This may be offered when returning the product is unnecessary, impractical, or when another resolution is appropriate.

The availability of this option is determined on a case-by-case basis and does not limit any mandatory consumer rights.

5. Non-Returnable Products

Where permitted by applicable law, certain products may not be eligible for return, including:

• Personalized or customized products

• Products sealed for health or hygiene reasons that have been opened after delivery

• Gift cards

• Products clearly marked as final sale or clearance

• Other products or situations excluded from a statutory right of withdrawal under applicable law

Nothing in this section limits mandatory consumer rights.

6. Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

Where applicable law requires a specific refund deadline, Xotif Essentials will comply with that requirement.

7. Delivered but Missing Packages

If tracking information indicates that your order has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location

• Around your property

• With neighbors

• With building management or reception

• With the shipping carrier

If you still cannot locate the package, contact us with your order number and any relevant information provided by the carrier.

We will review the situation and determine what assistance may be available.

Nothing in this section limits any mandatory consumer rights.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. Any applicable statutory cancellation or withdrawal rights remain unaffected.

9. Switzerland

For customers in Switzerland, there is generally no statutory 14-day online right of withdrawal solely because of a change of mind.

However, customers may have legal rights relating to defective, damaged, or incorrectly supplied products.

Any voluntary return or refund offered by Xotif Essentials is subject to the conditions stated in this policy.

10. United States and Canada

Consumer protection and return requirements may vary depending on the state, province, or territory.

Nothing in this policy is intended to exclude or restrict any mandatory rights that apply to your purchase.

11. Applicable Law and Consumer Rights

This policy is intended to operate together with applicable consumer protection laws.

Where mandatory consumer protection legislation provides rights or remedies that differ from this policy, those mandatory legal requirements will prevail.

12. Contact Us

If you have a question about a return, refund, damaged product, defective product, or order cancellation, please contact us through our website's contact page.

Please include your order number and a clear description of your request so that we can assist you as quickly as possible.