Refund & Returns Policy

At Xotif Essentials, we are committed to providing quality products and ensuring that your order arrives in good condition. Because of the nature of our products, we only accept returns for products that arrive defective, damaged, or faulty.

Defective or Damaged Products

If you receive a product that is defective, damaged, or faulty, you may request a return and refund.

To be eligible, you must contact us within 7 days of receiving your order and provide:

• Your order number

• A clear description of the issue

• Clear photos or videos showing the defect or damage

• Photos of the product packaging, where applicable

We may request additional information to help us assess the issue.

Return Eligibility

A return will only be accepted when the product is confirmed to have arrived defective, damaged, or faulty.

Products that are not defective are not eligible for return, including products returned because of:

• Change of mind

• Incorrect choice of product

• Incorrect size or preference

• No longer wanting the product

• Failure to review product details before purchase

Products that have been used, damaged after delivery, altered, or misused may not qualify for a refund.

Non-Returnable Products

We do not accept returns for products that are not defective.

Certain products may also be non-returnable for hygiene, safety, or other applicable reasons, including opened or used personal care and beauty products.

Return Shipping

If the product is confirmed to be defective, damaged, or faulty upon arrival, Xotif Essentials will cover the reasonable return shipping cost.

We may provide instructions or a return shipping method that must be followed.

Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Refunds are generally processed within 5–10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

Xotif Essentials does not offer exchanges.

If you receive a defective, damaged, or faulty product, you may be eligible for a refund after the returned product has been inspected and approved.

Order Cancellations

Orders may only be canceled if the cancellation request is received before the order has been processed or shipped.

Once an order has been processed or shipped, it cannot be canceled.

How to Request a Return

To request a return for a defective, damaged, or faulty product, please contact us through our Contact Us page within 7 days of receiving your order.

Please include your order number and clear photos or videos showing the issue.

Our customer support team will review your request and provide further instructions where applicable.

Contact Us

If you have any questions about our Refund & Returns Policy, please contact our customer support team through our Contact Us page.