Refund & Return Policy
At Xotif Essentials, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order if:
- The item arrives damaged or defective.
- You receive the wrong item.
- The item is unused, in its original condition, and in its original packaging.
Returns requested after 30 days may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including:
- Personal care products
- Beauty accessories
- Customized or personalized items
- Gift cards
- Clearance or final sale items
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
We'll work quickly to resolve the issue with a replacement or refund where appropriate.
Return Shipping
If the return is due to our error (wrong or defective item), we will cover the return shipping costs.
For change-of-mind returns, customers are responsible for return shipping unless otherwise required by applicable law.
Order Cancellations
Orders may only be canceled before they have been processed or shipped. Once an order has been dispatched, it cannot be canceled.
For any return or refund request, please contact our customer support team through our Contact Us page.